Terms of Use
About
At Catering People, we cater for all events, big and small! When you place an order through our website, we don’t take payment immediately. Instead, one of our friendly team members will be in touch to confirm your order details and finalise everything before sending you a system-generated email and invoice with payment options.
Booking confirmation and deposit
- When you submit an order on our website, the Catering People team will review your selections and get in touch with any clarifications or questions before confirming, accepting and emailing you with a system-generated invoice - this is to ensure you get exactly what you're ordering!
- For orders made by enquiry, we will create a proposal for you to suit your needs. This will be sent to you for review and confirmation. We will need to know your venue and available space/equipment to inform our quotation.
- For all catering orders, final payment is due 7 days before the event.
- If the order is made within 7 days of the order's due date / event date, payment is due when the order is confirmed and we have sent the invoice to you.
- For large events (120+ guests):
- A 30% deposit is required within 7 days of confirming your booking. This will be deducted from your final invoice.
- A further 20% deposit is required at least 30 days prior to the event.
Payment of accounts
Your invoice will show the options for how to pay your invoice, and we aim to be flexible so you can pay how best suits you.
- Payments can be made via Cash, Cheque, Credit Card or Direct Deposit.
- Please note: Credit card payments incur a 1.9% surcharge.
Final attendance and changes to orders
- Please estimate your guest numbers realistically when submitting your catering request.
- Minimum numbers are due 30 days prior to your event.
- Final numbers must be confirmed 14 days before the event. This will be used for your invoice.
- Your final invoice will reflect the confirmed guest count, even if fewer guests attend. Extra guests will be charged separately.
- Send your confirmed numbers to: [email protected]
- We’ll do our best to accommodate changes after confirmation. An admin fee of $20 may apply for after-hours updates.
- Same-day changes to set-up or pack-down may incur a $100 minimum fee.
Final selections and run times due dates
Final menu selections and event timing must be confirmed 30 days prior to your event. Please advise us of any dietary requirements by emailing [email protected] or calling 0476 047 825.
Refund policy
At Catering People, all catering orders are final once confirmed. We do not offer refunds for change of mind or cancellations after confirmation.
In accordance with Australian Consumer Law, you are entitled to a refund or replacement if your order:
- Is not delivered as agreed
- Is unsafe or unfit for consumption
- Is significantly different from what was described or agreed upon
If your order meets one of these conditions, please contact us within 24 hours of your event to discuss a resolution. We may ask for the return of the item(s) or supporting evidence such as photographs.
Requesting a refund
To request a refund, please contact our customer service team within 24 hours of the delivery or event. Provide your order details, the nature of the problem, and any supporting evidence (e.g., photos). We will review your request and respond within 3 business days.
Refund process
Once your refund is approved, we will process the refund to your original payment method within 7 business days. Depending on your payment provider, it may take additional time for the funds to be credited to your account.
Cancellations
For large events (120+ guests):
- With 3 months' notice: 20% of the deposit is forfeited.
- With 2 months' notice: 50% of the deposit is forfeited.
- With less than 1 month’s notice: 100% of the deposit is forfeited.
Thank you for working with us!
